Traditional vs New Customer Support

Technology has changed how the ‘customer support‘ works and performs in present day. Purchasing decisions are made primarily using digital channels, hence, the responsibility  for customer service and sales support service has doubled. Here is the comparison table that will highlight the major differences between the traditional Customer Service methods and New Customer Support methods. […]

Difference Between Management and Leadership?

Adapted from “The Wall Street Journal Guide to Management” by Alan Murray, published by Harper Business. Leadership and management must go hand in hand. They are not the same thing. But they are necessarily linked, and complementary. Any effort to separate the two is likely to cause more problems than it solves. Still, much ink […]