NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are measured with a single question survey and reported with a number from -100 to +100, a higher score is desirable. Net Promoter Score®, or NPS®, measures customer experience […]
Author: Irfan Moosani
Customer Success Role
According to the Customer Success Association, “Customer Success is a long-term, scientifically engineered and professionally directed strategy for maximizing customer and company sustainable proven value.” Lets dissect the definition: Long-termCustomer success is not transactional. It is not about customer acquisition or making today’s sale. It’s about managing customer relationships as long-term assets, seeking to maximize […]
Traditional vs New Customer Support
Technology has changed how the ‘customer support‘ works and performs in present day. Purchasing decisions are made primarily using digital channels, hence, the responsibility for customer service and sales support service has doubled. Here is the comparison table that will highlight the major differences between the traditional Customer Service methods and New Customer Support methods. […]
How to assign nano or vim editor as default editor for crontab
How to specify #NanoEditor or #vieditor as editor for #crontab
Difference Between Management and Leadership?
Adapted from “The Wall Street Journal Guide to Management” by Alan Murray, published by Harper Business. Leadership and management must go hand in hand. They are not the same thing. But they are necessarily linked, and complementary. Any effort to separate the two is likely to cause more problems than it solves. Still, much ink […]
How to Disable Admin Tools in Joomla
If you have accidentally locked your Joomla administrator due to the strict security feature implemented through Admin Tools component, then here is the solution to fix the issue. Cause of issue could be : you forgot the ‘Administrator secret URL parameter’. you made several unsuccessful login attempts. The error message that appears on screen would […]
Open Graph tags : Must-Have Social Meta Tags for Social Media Streams
Facebook introduced Open Graph in 2010. It promotes integration between Facebook and other websites by allowing them to become rich “graph” objects with the same functionality as other Facebook objects. Open graph meta tags allow you to control what content shows up when a page is shared on Facebook. We’ve all seen posts like these […]
How to find RSS feed of a particular website?
Did you ever get impress by the content of any site and thought to integrate that content with your site, but sont know how to do it? If so, the solution is RSS Feed Not all websites/blogs have RSS feeds, but if they do, its easy to find the RSS Feed URL of those sites. […]
How to speed up your website?
We all know that page load times are important for your site yet most web developers forget to optimize for it. Did you know website speed is the number one reason for page abandonment. In other words a page that takes 4 seconds to load is 25% more likely to be abandoned than one that […]
How to Create Hidden Menu Items in Joomla (New vs traditional method)
There had been occasions when Joomla users wanted to hide the menu items from visitors of the site because they do not want that link to be easily seen by the visitors. The workaround for this was to create hidden menu and then add menu items to that menu. Most common examples of such links […]