Subject Matter Expertise

  • Hands-on experience in various other aspects of business-building including customer support, technical support, client relationship leadership, strategy development, business operations
  • Excellent communicator at all levels and with third party partners, suppliers and off-shore businesses
  • Expertise in training support staff to be self-sufficient and independent in resolving customer queries and requests using PHP/MySQL and CMS systems eg. Joomla and WordPress
  • Setting up workflow / process within the team to ensure all customer tickets are adequately tracked, acted upon and monitored.
  • Developing and implementing processes, procedures and tools to continuously improve operational efficiency, customer satisfaction, and goal attainment.
  • Adept at translating client’s abstract ideas and business requirements into easy-to-use and interactive applications and solutions
  • Proven ability to manage projects within given budgets and timelines and to a high level of quality.
  • Experience with bids & proposals, services estimation and quotes and management of offshore and onshore resources.