NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are measured with a single question survey and reported with a number from -100 to +100, a higher score is desirable. Net Promoter Score®, or NPS®, measures customer experience […]
Posts with the customer success tag
Customer Success Role
According to the Customer Success Association, “Customer Success is a long-term, scientifically engineered and professionally directed strategy for maximizing customer and company sustainable proven value.” Lets dissect the definition: Long-termCustomer success is not transactional. It is not about customer acquisition or making today’s sale. It’s about managing customer relationships as long-term assets, seeking to maximize […]