Irfan Moosani

Over 20 years of transitional career starting from Computer Lecturer/Trainer – Customer Support – Technical Support – Operations Manager of Support and Hosting- SAAS (WordPress and Joomla) Startup Company, I grew as a light-hearted , open minded person who is also organized, coherent, motivated and accurate in his work.
Experience as a Freelance Web Developer, Website Troubleshooter , Joomla/ WordPress and PHP/MySQL Technical Support Lead for more than 15 years has enhanced my skills to create strong relationships with clients, meeting their needs and helping them to increase the value of their brands, as well as encouraging them to be intrepid.
Positive and productive work approach, helps me deal with complex projects and strict schedules.

I enjoy working on my own, but my multicultural experiences has taught me that it is more exciting to lead or work as part of a team, sharing ideas and different points of view and bringing them together to create a unique and original project.

To keep myself abreast with latest technology I regularly update myself at Lynda.com

• Hands-on experience in various other aspects of business-building including customer support, technical support, client relationship leadership, strategy development, business operations
• Excellent communicator at all levels and with third party partners, suppliers and off-shore businesses
• A technically inquisitive and knowledgeable person who delights in helping others, can empathise with their issues and think laterally about how to replicate them
• Resilient and adapt to the changing business and landscape in the tech world.
• Expertise in training support staff to be self-sufficient and independent in resolving customer queries and requests using PHP/MySQL and CMS systems eg. Joomla and WordPress
• Setting up workflow / process within the team to ensure all customer tickets are adequately tracked, acted upon and monitored.
• Developing and implementing processes, procedures and tools to continuously improve operational efficiency, customer satisfaction, and goal attainment.
• Adept at translating client’s abstract ideas and business requirements into easy-to-use and interactive applications and solutions
• Proven ability to manage projects within given budgets and timelines and to a high level of quality.
• Experience with bids & proposals, services estimation and quotes and management of offshore and onshore resources.

The Areas of My Expertise are :